Customer Service Information

Contact Details

iShop Ltd
Suite 1
Unit H Peek Business Centre
Woodside
Dunmow Road
Bishop’s Stortford
Hertfordshire
CM23 5RG

Tel: 0800 368 8095
Fax: 01279 797 169

[email protected]


Delivery Information

Delivery Charges

Delivery charges vary depending on the products ordered, and the delivery destination, however most items are delivered free of charge to UK mainland addresses. All products featuring free delivery show the 'Free Delivery' icon. The items without free delivery cost £4.99 for nextday courier or £2.99 for Royal Mail.

Delivery Times

We try our best to keep all items in stock, and in most cases use a nextday courier to despatch your order. Orders placed before 2pm Mon-Thurs should be received the following day, orders placed Fri before 2pm should be delivered on Mon and orders made Sat/Sun should be with you on Tues. Nextday despatches can only be offered where the stock is available, we urge you to contact us prior to ordering should nextday delivery be absolutely necessary. Should an item on your order be out of stock we would contact you to inform you exactly when you'll receive it.

Delivery Options

Almost all items are sent via Interlink Express and due to their high value they require a signature. Some cheaper, lightweight items maybe sent via Roayl Mail, these deliveries are uprgradable.


Price Promise

We aim to be as competitively priced as possible. Therefore, if you find an item cheaper elsewhere online, please give us the opportunity to give you a better deal Just call us on 01279 874680.


Privacy Policy

We only collect information when you order an item from the site, enter a competition or subscribe to our mailing list. In these cases you will be asked to complete some or all of your personal details, credit card details and delivery details. These details are passed to our accounts system via a secure server and not available to any other parties other than our Payment Solution Provider - PayPoint, who will not use your details for any reason other than processing your order. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Most areas where we collect information will have an opt-out option, so you can ensure that you do not receive any further information from us. If there is no opt out option (e.g. the secure order form) then you can safely assume you will not be added to our mailing list. We only send emails to customers who choose to receive them. We never pass your information on to any 3rd parties.

We do not send random emails and you will always have the option to be removed from our mailing list.

We use cookies within the ordering process on the website to allow the shopping basket to function. These cookies always expire within 24 hours and hold no personally identifiable information.